Open-box returns, overstock and lightly imperfect units pulled straight from top brand partners — never grey market.

Power-on, function check, accessory verification, firmware reset. Every unit gets a cosmetic grade before it's listed.

Up to 1-year warranty on most products. Extendable to 2 years at checkout — real support, not scripts.

Factory Brands Direct — Warranty

Last Updated: June 28, 2026

Most Factory Brands Direct open box and refurbished products come with a 1-year warranty. Original receipt required for all warranty claims.

Extended Warranty: An extended warranty of 1 or 2 years is available to purchase at the time of checkout.

Products must be brought in or shipped to our fulfillment centre for warranty work. Factory Brands Direct reserves the right to repair or replace with a compatible product if the original product is not repairable.

For warranty enquiries, please contact us.

Securely packed. Fully tracked. Insured delivery across Ontario, Quebec, and Alberta.

Factory Brands Direct — Shipping Policy

Last Updated: June 30, 2026

Shipping Destinations

Factory Brands Direct currently ships to the following provinces:

• Ontario
• Alberta
• Quebec

Processing Time

Orders are processed and shipped within 1–2 business days of purchase. You will receive a tracking number by email once your order has shipped.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, and destination of your order.

Local Pickup — Free

Free local pickup is available for all products at our Scarborough location:
5746 Finch Avenue East, Unit 9, Scarborough, Ontario M1B 5R2
Tel: 1-(905) 291-4866

TV Shipping Rules

• TVs under 50 inches — Available for both shipping and local pickup
• TVs 50 inches and above — Available for local pickup only. These cannot be shipped due to their size.

Questions?

For shipping enquiries, please contact us.